1. Enhanced Transparency at Signup
Clear terms are the cornerstone of positive customer relationships. CenterEdge’s Membership Agreements now ensure buyers explicitly acknowledge the recurring nature of memberships, associated charges, billing frequency, and key dates. Whether signing up in person or online, guests must review and check to confirm they understand the full scope of their commitment—building trust from the very first interaction.

2. Simplified Cancellation Process
Under the new policies, members must be able to cancel easily online. We’ve always championed frictionless user experiences, and our streamlined cancellation workflow reflects that commitment. Members can now terminate their subscription in just a few clicks—without being prompted to provide a reason—via a clearly labeled “Cancel Membership” button at the bottom of their account page.

3. Clear Billing Terms
Visibility into billing terms is critical during checkout. With our Membership Agreements feature, all billing details (including next billing date, amount, and frequency) are embedded directly into the agreement presented at purchase—eliminating ambiguity and reducing post-purchase inquiries.

4. Improved Communication
Effective communication starts at welcome. We’ve upgraded our Welcome email to highlight monthly charges, terms, and member benefits right up front. This enhanced messaging ensures that new members immediately have a clear overview of what to expect, minimizing confusion and support requests down the line.

Empowering You and Your Guests

These enhancements embody CenterEdge’s proactive approach—not only to ensuring FTC compliance but also to elevating your brand’s reputation for transparency and customer-centricity. By giving your guests clear information, straightforward controls, and timely communications, you foster stronger loyalty and reduce administrative overhead.

Have Questions? We’re Here to Help!
For further details on these updates or to discuss how they affect your CenterEdge configuration, please visit our Support Portal or contact our dedicated Support Team at support@centeredgesoftware.com or 336-598-5934 (Option 2).